Access Your Virtual Event
 

When will I have access to my virtual event or live stream?
You will receive a Virtual Access email to the email address used to purchase your ticket. If the virtual event is already available for viewing, you will be presented with a link on the order confirmation screen immediately after purchase to start watching. When the virtual event begins at a scheduled date and time, you will receive the Virtual Access email one hour before the virtual event.
 

You can also access your virtual content on the event organizer watch page by entering your voucher code. The voucher code is in your Virtual Access email. Please contact the event organizer if you do not know the URL for the watch portal.

I can't find my Virtual Access email, what do I do?

Be sure to check spam and junk folders. Search your mailbox using the name of the organization that you purchased from, or the email address donotreply@mail.goelevent.com


I can't find the virtual event access email?
You can access the virtual event from your Elevent Account on the Order History page. Click HERE for direct access. If not logged in, you will need to login first. You will see a view button displayed with the order details. as well as the voucher code for the event.


I don't see the view button on my order history page, what do I do?
The view button will appear at the scheduled date and time for the virtual event. If you believe the virtual event should be available for viewing and is not, please contact the event organizer directly.

 

 

Watch Your Virtual Event

Can I watch the films more than once?

You can pause and restart a film as many times as you want within the 48-hour period it is available.
 

Can I share the link with others?

This film is licensed for streaming exclusively in the Wilmington area We want to protect the distributors and filmmakers so that the films may be picked up in other markets.

 

What are the system requirements?
You can watch content on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.
 

Do I need to download an app to watch?
No, you do not need to download and install an app to watch. Some event organizers may offer an Apple TV,  Roku, Fire Stick, or other apps as well, but it is not required.

 

Can I watch this on my TV?

You can mirror the image from your mobile phone, tablet or laptop on to your television with an HDMI cord that will connect the two devices. The input setting on your TV will need to be changed with the TV remote. More specific advice can be obtained from an electronics store, such as Best Buy.

 

In addition, if you have a smart television, you should be able to access our website on the Internet App. If you have an Apple device, you can go into settings and under AirPlay click automatically AirPlay to TVs.

 

If all else fails, then do what we do, ask someone under the age of 30.


I have a Roku or Apple TV what is the name of the app download?
From the Roku or Apple TV store, search for Elevent TV. Once downloaded you can enter a voucher code to watch your purchased VOD.

 

What are the requirements for Windows computers?
Windows 7, Windows 8.1 or Windows 10
Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.


What are the requirements for Mac computers?
Mac OSX 10.12 or later
Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.


Can I watch content on my iPhone/iPad?
Yes, you can watch content using Safari on iOS 11.2 or later. Please note that you must have “Screen Mirroring” turned off for content to play.

 

Can I watch content on my Android Device?
Yes, you can watch content using Chrome on Android 6.0 or later.


Can I Chromecast content?
You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the cast button in the bottom right-hand side of the player.


Can I AirPlay to my AppleTV?
You can AirPlay from most browsers if you have Apple TV by selecting the cast button on the bottom right-hand side of the player.


What happens if I forget my password?
Use the password reset option on the login page to reset your password. You will need access to the e-mail address you use to log in.


Why does video playback stall or not play smoothly?
We use adaptive bitrate streaming, which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is weak or inconsistent, you may experience problems during playback. If you're on wifi, try moving closer to your router.


Why can't I cast to my TV from my iOS device? Why does playback not work for some videos?
Chromecast only works through Chrome and is not supported on iOS devices. Casting from an iOS device for certain DRM content is not supported. You will need to watch via the online portal or viewing app on.

HOW TO CONNECT YOUR COMPUTER TO TV

You don’t want to stare at your computer screen anymore? Trust us. We understand! While a streaming link can always be accessed and watched through your computer, iPad, tablet, etc., you can also connect your screen to your TV in different ways.

Here are two options:

  1. If you have an Apple TV, use AirPlay to mirror your screen with the TV. Click Here for Instructions

  2. You can connect your device to your TV’s HDMI cable. Click Here for Instructions

HAVING PROBLEMS ACCESSING A FILM?

Here are some suggestions:

  1. Always check your spam/junk folders! We can’t stress this enough. When emails with confidential screeners like ours are sent out, some email addresses may mark them as suspicious and automatically put them in your junk folder. If you can’t find an email from us in your main Inbox, always check your other folders.

  2. If you are trying to access a film on Google Chrome but it won’t play for some reason, try clearing your cache on the browser? Not to worry. It’s very simple! Once your cache is cleared, there’s a good chance the film will play this time. Click Here for How to Clear Your Cache on Google Chrome

  3. If a film won’t load, try watching it on a different web browser (such as Safari, Google Chrome, Firefox, etc.). Simply log into your email on a different web browser, access the email you received with the voucher code(s) for the film(s), and click on it.